Returns & Exchanges
At JOAH BROWN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Please note that all sale items and intimate apparel are considered final sale and are not eligible for return.
Start Your Request
Visit our online Returns Portal and enter your order number and zip code to initiate your return or exchange process.
Select Items
Choose the specific items you wish to send back and indicate the reason for return or select a new size for an exchange.
Print and Pack
Download and print your pre-paid shipping label, then securely pack your items in their original packaging to ensure they arrive safely.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing